This issue may occur if you have entered incorrect login credentials when logging in.
To log in, you’ll need to enter your 1) email address (the one you used when you registered), which is also your account username and 2) you’ll need your login password as well. If you have forgotten your password, use the Reset password link on the Sign in page to reset your password.
If you have a valid account and you still can’t login, even after resetting your password, please contact our customer support team here: support@videoelementsfx.com